Not following the law set by Rental Tribunal

Item: Igrow Wealth Investments
Rating: 1
Author: Miguel S

I have never been so mistreated as a customer (which I am not in their eyes - see below) in my entire life.

Rental Tribunal states you can't initiate an escalation clause if it increases the rent above market-related rent.

I showed Igrow proof that the market related rent is R8,000 even though they tried to market it at R10,000. I have proof that the exact same unit was advertised for both prices.

I am currently paying R8,800 and when I asked them to follow the rules set by the Rental Tribunal they said that the owner of the unit makes the decisions and they can't do anything about it. Now they want increase my rent again to R9,600.

I have contacted the Rental Tribunal and I hope that Igrow will see the error of their ways.

Igrow doesn't see the tenants as customers which is why I have received terrible service for 2 years. Infested with ****roaches and maintenance requests ignored. This is because no mater what happens to the tenant as long as the owner of the unit is happy they don't care about the tenant's rights.

Helpful (0)

Replies (2)

Igrow Wealth Investments's replyOfficial

06 Jun 2025, 14:55

Thank you for your message.

Please note that while IGrow is mandated to act on behalf of the property owner, we do not own the properties ourselves. As such, we are required to follow the owner’s instructions regarding lease agreements.

Lease renewals are discussed directly with the property owner, who ultimately determines the terms they are comfortable with. This process is a negotiation between both parties, and if a mutual agreement cannot be reached, the owner reserves the right to terminate the lease by providing the tenant with the appropriate notice as stipulated in the lease agreement.

It is then up to the tenant to decide whether they wish to accept and sign a new lease under the proposed terms.

Should you have any further questions, please don't hesitate to reach out.

Igrow Wealth Investments's reply06 Jun 2025, 14:55

Official

Thank you for your message.

It is then up to the tenant to decide whether they wish to accept and sign a new lease under the proposed terms.

Should you have any further questions, please don't hesitate to reach out.

Miguel S's updateReviewer Update

06 Jun 2025, 15:31

While I do not agree with, see below for why, I can respect that you are a business like any other that has to keep their customers happy. I know the difficulties in achieving that without some loss of dignity.

However, if your customer instructed you to rob a bank, the act of robbing bank is still very much *******. I can't imagine any court letting a ******** off the hook on the basis that they have received instructions from their customer.

So, with that in mind, I will still be raising my concerns with the Rental Tribunal but know that I do this in the hope it stops your customers from breaking the law and exploiting future tenants who may be struggling, both financially and emotionally.

That being said, I don't think you should be worried. Despite our many arguments, which are completely my faut, I'm sure we would both agree that while your customers may be morally bankrupt they don't hold a candle to our government whom I will need to back me up in the future days.

Miguel S's update06 Jun 2025, 15:31

Reviewer Update