Igrow rentals staff are unprofessional, rude unreasonable

They deserve a minus 0 for their services. I do believe that they are unfair, unreasonable, have no respect for their clients and they lie. Myself and my husband stayed at Sydney courts in the east rand for one year and 5 months, we renewed our lease for an additional 6 months. But could only stay 5 months extra as we had to assist my mother in law. She has bad dimensia and her doctor instructed her to not stay alone any longer, she also stayed at Sydney courts, she moved there so we could check up on her. Their were multiple times she didn't lock the door or left a stove on so lucky we would go there in the evening to do checks and sometimes the securities will tell us to go check the door is open... Never the less we left a month early to assist her so we now we there if anything happens, our second profile lady told us we might have to pay a cancelation fee or a Months rental if they don't find someone to move in. She said they will advertise it and that never happened and I referred 3 people and they never got back to them, the profile lady said she will call me back after I requested feedback for my referral and next moment she not longer worked there... But that's not even why I am writing the review. So as per my contract it states that when existing we must do the inspection together. I had to phone them to remind them that the inspection has to be done. Moomo Sikombe rude profile lady that took over from Crystal told me that she will follow up and let me know. I was waiting to hear when I must take off from work to go do the inspection, but next moment a week later I get pictures and invoices asking me do I agree to the quote. We handed all the keys and tag to the security and all of a sudden the one tag was missing. The quotes were more then my deposit charging us for wear n tear and dust in the place that has been vacate for 15 days or more... Roller do working normally just abit stiff. That door was stiff the first day and I was told no it's new it will do that now I must get charge R750 for a roller door wheel and alot of things that I didn't agree with so I decline. They send a message to say do you want to repair yourself you have three days to reply and I responded in good time to say I will do the repairs myself. Also my sister stays there so I asked her kids to go check at the unit to see what's going on ad they did the maintenance, meaning they already planned that they will do it regardless of what I had to say. Mind you my husband is such a neat person so that place wasn't damaged it was in good shape I must say. because I have seen other places and i must say we did look after the place.. The two things I can say is the two holes for the TV and the kitchen cupboard below the strap came off that was us. They ignored my first email because I made sure to cc Moomo in and the maintenance inspection person. He said another email two days later asking the same question and I rep**** again to say I will do the repairs. I had to ask a qualified maintenance worker at our office to stay and not go anywhere to assist us and they called me a almost a month later to say that he only received my second email and he was on leave. Who goes on leave for a month and even so moomo should of seen and make another arrangements as she is in the emails as well. Then he made the quote less as if that is what i asked for. I emailed them n told them well as for the maintenance I still have my guy ready to do the work but the deposit can be use for the last months water bill and for rental which was about the same amount of my rent and water bill. Moomo sent me and refund for and statement which clear stated that rental arrears R0. 00 and the water bull was deducted and then it shows maintenance things there so we were refunded R700 and I still laugh and ask my husband don't you think they trying to trick us by showing rental arrear 0 so they can take the money for maintenance. And mind you two months later Moomo send me a email I need to pay the rental and ooh so but the way they bill us two months late for water. We have always paid so where does this two months late payment come from because when I had a water query with Nicole our first profile lady who also just left she said no we pay the 7th for the previous month and we were up todate since that so if we left Feb and as per our contract it states to pay the last month water bill which we had deducted for March so where does the two months come from. Because use then it means they owe me two months water bill... And I am still in the group at Sydney court and the WhatsApp message about the water bill now all of a sudden makes me question this request. Yes I took screenshot because I do not trust igrow rental at all. I was wondering why my water bill was high but we were hardly there. But some people pay water bills and other don't so to me it seems as if we were paying for other people's water bills. One lady even said she hasn't paid water for a year then all of a sudden they told her the other day they forgot to bill her. Imagine that. So they will start charging this year mmmh... Alot of questions and you know what is sad they broke into our place and we request burglar from the landlord they let it pend so long and after we renewed our contract they declined the quote. So I received a email for letter of demand stating they going to blacklist me now because I didn't pay the last months bill although I told them to take it from my deposit. Do not rent with igrow at all especially not at Sydney court the break in are real the profile don't give feedback you must call them and then they say they will call u back with feedback but next moment the person no longer works there....when I told Moomo to read her emails she goes and screen shot old email where I told Crystal I will pay the last months Rent if must be, but I then emailed Moomo herself to say take it from my deposit which still means I am paying it joh....i also have an email that shows that the agent made a mistake to say my last month is in February 2024... But I corrected her to say no it's march 2024....so if I get blacklisted for their errors. Then I will have to take the needed steps from there.. On the portal in March our outstanding bills was also showing 0 now in May it has water amounts and rental due. The new tenants moved in 1 April 2024. So who said it's not there billing.