iGrow needs to do better

I am posting this because Voltano Metering is a supplier used by iGrow, and iGrow needs to take responsibility for the service its tenants receive from the suppliers it appoints.

Our experience with Voltano has been extremely frustrating. Their telephone numbers are often unavailable or do not work, and it is nearly impossible to reach anyone after hours when there is an electricity-related issue. Their landline places you in an endless “call cannot be transferred” loop, regardless of which option is selected. Communication around downtime is poor, emails can take days to receive a response, and the service received has often come across as unprofessional and rude.

This is unfortunately consistent with our broader experience as iGrow tenants: repeated maintenance concerns, delayed feedback, being redirected between channels, and having to repeatedly follow up on issues that should have been handled properly from the start.

Electricity is an essential service. Tenants need working emergency contact channels, proactive communication about downtime and timely support. iGrow cannot simply distance itself from the service failures of the suppliers it chooses to use. iGrow needs to do better! For its tenants and for the accountability of its service providers.