I had the absolute worst experience for a few months with Igrow Cape Town

I had the absolute worst experience for a few months with Igrow Cape Town

-The rental agent Kyle gave me a disaster of an apartment in The Eden, which was all covered up to look good only, the apartment became inhabitable, damp walls from upstairs leaks, moulds due to extractors in both bathrooms not working, ringworms in the showers, toilets leaking etc etc etc, I made a huge list of everything I found wrong including video footage , he didn’t even notice half of these things when he did his entry inspection, he rushed through everything because he was leaving Igrow that month.

-I submitted a list of stuff I found wrong at the property on their Redrabbit maintenance app and on email, these were supposed to be submitted to the landlord and some were supposed to be sent to body corporate, for months, only 3 issues out of +- 15 was sent to the landlord. I’ve asked them for proof of the communication that was supposed to be sent for the other stuff , but they chose to ignore that email and not respond to me till date

-Out of the 3 issues they acknowledged and sent someone to sort out, these issues were not sorted by professionals, it was a hit a run kind of job, Igrow didn’t even bother to get anyone to come inspect on the quality of work done

-They have responded to one other issue on email, and apparently arranged for an airflow technician to come to my apartment to sort the extractors, I have taken off from work on that specific day to be available, the entire day no one came, when I questioned this, I get ghosted on email again

-Igrow has also committed ***** by signing a document on my behalf without my consent or knowledge

-Igrow has blatantly ignored a statement I made to terminate my contract, I had an automatic response to an email saying that Lauren is on leave, 3 months later, is it safe to say that Lauren is still on leave? Shouldn’t someone else monitor that email? If this was a sale, I’m sure the outcome would be different.

-I was hospitalised at Blougberg hospital due to the condition I was living in

-my puppy was burnt with the overflow of geyser water that poured down onto my property from the above unit for months

-Crystal acknowledged that tickets were closed from their end without being resolved, Crystal also acknowledged that Igrow was wrong, but they still chose to debit my account even after I asked for a termination for 3 more months later

-This is the cherry on top, I’ve requested an exit inspection with Crystal, I get ghosted for one week, I call and remind her, then only they confirmed a date, the guy does a thorough inspection, a few faults he picked up, I mentioned these were existing and that we should compare with the entry inspection, I received the comparison inspection document from Jackie, and guess what? There were no entry inspection pictures, next to the items that apparently the tenant (me) needs to sort out. Make it make sense, you can’t tell me to pay for something that was there, and there’s no proof from entry inspection, whose fault is this? And even worse I told Jackie on two different emails to call me back to discuss this and get guess what “Ghosted”

I saw their 1 star reviews abit too late on Google, it’s a norm for them to behave like this, but I hope this disrupts their future business until they get their house in order, as for me, I like to put businesses like this in their place even if I have to spend money, I have email threads and video content as proof of everything , my attorney is currently engaging with everything legal, they are aware of this as they have responded to her with their chilled don’t care attitudes, this says this ain’t their first rodeo, I urge everyone else to take their matters with Igrow to the Rental Housing Tribunal and Property Practitioners Regulatory Council.