Extremely Disappointed – Would Not Recommend

My experience with iGrow Rentals has been deeply disappointing from start to finish. I began renting an apartment through them in February, and from day one, the condition of the unit was unacceptable. During the initial inspection, the apartment was infested with black mold and had an extremely unpleasant odor. To their credit, they addressed these issues the day before we moved in, and things seemed fine — initially.

However, just days later, we discovered water seeping through the kitchen wall. Despite reporting it, no action was taken, and mold quickly developed again. Shortly after, we identified a leak in the kitchen ceiling, which only worsened the situation. As a result, the entire apartment eventually became infested with mold, rendering it completely uninhabitable.

We sent multiple follow-ups regarding the issue, but received little to no effective response. Incredibly, we were even told that the mold problem was somehow our fault — which is both insulting and baffling.

We made the decision to move out at the end of August because the living conditions were simply unsafe. And to make matters worse, we are now struggling to recover our deposit. Despite being told that the refund was being finalized, there has been no progress, and attempts to contact their office have been a waste of time — calls go unanswered or lead nowhere.

Unless you want to deal with unresponsive service, unsafe living conditions, and ongoing frustration, I would strongly advise against renting through iGrow Rentals. In my experience, they are only responsive when it’s time to collect payment — not when it comes to fulfilling their responsibilities as a rental agency.