ended up sleeping in the street

Good day

My journey with Igrow turned sour during the course of last year when I was informed of damage to my property that had to be repaired. Charges were deducted but I never received comms wrt progress or completion. I would try to get hold of my portfolio manager with no such luck for updates. Last month (end January 2025) I’ve file notice to end contract with igrow and they have informed me that tenants are no longer occupying the flat but they have put in new tenants. I’ve asked who signed off the lease as I am the owner but unaware. Furthermore I was given the run around regarding this *****ulent activity. 2 Days before the notice ending period (which was 26 Feb), I tried to get hold of them again wrt the exit inspection; again with no such luck the receptionist said she had left a message with my portfolio manager of my property. She did the day after, still not attending to my query of *****ulence and negligence she rudely dropped the phone in my ear. Said it was pointless discussing.

The evening, after 10pm, I received an email stating that I wil only be able to get my key on the 1st at 2:30pm; as the tenants had no place to go. Powerless; I arrived at my residence at the time to retrieve my key, only to find no one from igrow present and a freelance agent doing the exit inspection an hour later. I have never felt this victimized and powerless. The consultant said Natasha fro m igrow was not present because she was visiting someone in hospital. I felt the least she could do was let me know. I’ve been paying igrow for a service that I haven’t received. After mentioning the poor business etiquette I received a poor apology. I am utterly disappointed.