DON'T RENT WITH IGROW

Item: Igrow Wealth Investments
Rating: 1
Author: Vuyokazi K

I am extremely dissatisfied with IGrow Rental Agency. If you’re looking for stress and constant frustration, then rent with them.

I previously rented at The Aura under Reeflords, and I had a seamless experience throughout my lease. Everything changed when the apartment was sold to IGrow. From poor communication to overcharging, the experience has been terrible.

They randomly send statements around the 8th of the month claiming they “forgot” to bill for water, then demand payment within 24 hours. Emails and calls often go unanswered. At one point, they even claimed that I owed R15,000. When I enquired about it, I was simply told to “ignore it.” That level of incompetence is unacceptable.

After I requested to move out, someone arrived to view the apartment using a key without proper notice. Thankfully my partner was home because they could not get in. What would have happened if nobody was there? I raised this issue via email and never even received a response.

As for the deposit, don’t expect much back. You’ll likely leave with barely 10% of your original deposit.

Stay away. Don’t make the mistake of renting with them.

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Replies (1)

Igrow Wealth Investments's replyOfficial

12 Jun 2026, 11:12

Good day,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us has left you feeling frustrated and disappointed.

We understand the importance of clear communication and efficient service throughout a tenancy, and we regret that your experience did not reflect the standard we aim to provide.

Having reviewed our records, we were unable to find any formal complaints or escalated concerns relating to the matters raised in your review during your tenancy. Our records indicate that queries submitted to our team at the time were responded to and addressed accordingly. As a result, we were unfortunately not aware that you remained dissatisfied, which limited our ability to investigate and resolve these concerns further while your tenancy was active.

We take all feedback seriously and would welcome the opportunity to better understand your experience. Should you wish to discuss any of the matters raised, please feel free to contact our Rentals Department directly on *** so that we can review them with you.

Thank you for bringing your concerns to our attention.

Igrow Wealth Investments's reply12 Jun 2026, 11:12

Official

Good day,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us has left you feeling frustrated and disappointed.

We understand the importance of clear communication and efficient service throughout a tenancy, and we regret that your experience did not reflect the standard we aim to provide.

Thank you for bringing your concerns to our attention.