MP
Mogana P

1 reviews | Active since Apr 2019

12 Mar 2026, 14:43

DON'T EVER RENT WITH IGROW, INSPECTORS ARE DEVIOUS ************

The inspector Jiveka Duburam made us wait 3hrs for her, then she comes, hands over keys. I checked everything, ****roaches in kitchen cupboards and shower, FILTY, showed her the bathroom cupboard shelf is out, she said it's like that, not broken. No photos of the apartment taken on inspection. So I took photos and she said send it to her. Thereafter she dissappears, no contact. The IGrow agency for Sandton Blackbrick is a huge farce, there's so many people there and nobody knows anything even if you send email, they keep changing the person handling your rental. I left the apartment in February and they still send emails telling me change in person handling my portfolio. Then they take your deposit and use it to clean the initial FILTY apartment they handed over and bathroom cupboard saying you damaged it. They have photos of another brand new apartment that they then compare with what they leased you. My proof of photos etc wasn't even looked at, so this is ****ming on another level. When apartment was vacated they didn't bother to get the keys and said leave it opened. Then called 3weeks later asking for keys. PLEASE DON'T TRUST THEM Tenants are ****med when commencing lease because no photos are taken but they send you damage report with photos taken on entry which is of an exact same apartment brand new.

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Replies (3)
Igrow Wealth Investments
Igrow Wealth Investments's reply17 Mar 2026, 10:36
Official
 Dear Mogana,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the concerns you’ve raised. 
We take matters like this seriously and are committed to ensuring a fair and transparent process for all our tenants. 
We will be reviewing this matter internally and will be in touch with you directly to address your concerns and assist in resolving any outstanding issues. 
MP
Mogana P's update17 Mar 2026, 16:45
Reviewer Update
Please don't just add this reply on the site when clearly the issue is not being addressed. I have even sent an email to Mr Fouche assistant, there has been no response and this just projects a really insidious picture
Igrow Wealth Investments
Igrow Wealth Investments's reply26 Mar 2026, 12:52
Official
 Hi Mogana, 
Thank you for sharing your feedback. We’re sorry that your experience with the move-out process caused frustration. 

Our records show that your exit process was completed following standard procedures. The final quote was approved, the deposit refund was processed, and payment was made to you. 

We take matters of this nature very seriously and are committed to ensuring a fair and transparent process for all our tenants. We appreciate your feedback and will continue to review our procedures to improve our service.