Disappointing customer service

I'm not impressed at all. I moved in on the 30 June at Amberg Estate in Paarl and I reported broken filters and a blocked pipe for using the washing machine. My emails and messages at times would be ignored and it is now 2 months since Ive reported and I am clearly not taken seriously. I've been told to wait another week to receive a bottle of drain block. In terms of customer service, I'm highly disappointed by the lack of urgency and care I've received.