CP
Candice P
1 reviews | Active since Apr 2024
21 Aug 2026, 10:07
Deposit Refund
I moved out in June and till this day I haven’t received my deposit refund. UNACCEPTABLE to be honest. I left the apartment x10 better than when I moved in and made additions to the apartment and fixed things that YOUR company was supposed to fix before I moved in, yet I must beg for my deposit back. I’m extremely frustrated with the lack of communication and commitment from your team.
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Igrow Wealth Investments's replyOfficial
26 Aug 2026, 08:29Good day Candice,
Thank you for your feedback. We sincerely apologise for the delay in processing your deposit refund and for the frustration caused by the lack of communication.
Thank you for your feedback. We sincerely apologise for the delay in processing your deposit refund and for the frustration caused by the lack of communication.
The matter has been escalated internally, and Maintenance is obtaining a revised quotation before the deposit refund can be finalised. Once received, the required deposit refund documentation will be sent to the Asset Manager to action.
We apologise for the inconvenience caused and are working to have the matter resolved as soon as possible.
Should you wish to discuss the matter further, our Rentals team can be contacted at *** or (0)21 2060 850.
Igrow Wealth Investments's reply26 Aug 2026, 08:29
Official
Good day Candice,
Thank you for your feedback. We sincerely apologise for the delay in processing your deposit refund and for the frustration caused by the lack of communication.
Thank you for your feedback. We sincerely apologise for the delay in processing your deposit refund and for the frustration caused by the lack of communication.
The matter has been escalated internally, and Maintenance is obtaining a revised quotation before the deposit refund can be finalised. Once received, the required deposit refund documentation will be sent to the Asset Manager to action.
We apologise for the inconvenience caused and are working to have the matter resolved as soon as possible.
Should you wish to discuss the matter further, our Rentals team can be contacted at *** or (0)21 2060 850.