BLACKBRICK VIEWING - UNPROFESSIONAL - IGROW

I had an extremely frustrating and unprofessional experience with iGrow and their agent, Jadé Pretorius, during a scheduled property viewing at BlackBrick Sandton. My appointment was confirmed for 12:30 – 13:00, and I arrived early, following all the instructions provided in the confirmation email.

The email explicitly stated that the security guards would direct me to the agent, but when I arrived, they had no idea what was going on. They kept asking me for a unit number, which I was never given prior to the viewing, nor was it mentioned anywhere in my confirmation email. Instead, they told me to call Jadé myself, which I attempted multiple times with no response. I used the number provided in the confirmation email.

I ended up waiting for an entire hour, making multiple calls to iGrow’s office. I was repeatedly told that the agent would call me, but he never did. When JD finally called about five minutes before the end of my scheduled time, I told him I was still waiting at reception. He had told me that he was there before and made an announcement but I did not see him or hear anything while I was trying to chat to the guards and going back and forth with reception. Before clarifying any more details, he abruptly ended the call without offering any assistance. I then called the office again and was told that they saw the call go through and that he would call me back. He never did.

To make matters worse, after waiting even longer, I saw a man drive out of the property (while I was chatting to the guards to still let me into the building and to find him), but at the time, I had no way of knowing it was Jadé. Later, a man who does work at blackbrick and knows the agent , confirmed that the man who left was Jadé Pretorius. Even the security guard at the boom gate didn’t know he was the agent—despite the fact that I was standing right there. If JD had truly been looking for me, he would have seen me. Instead, he chose to leave without so much as a follow-up call.

This level of disorganization, poor communication, and outright unprofessionalism is unacceptable, especially from a real estate company. If this is how they treat potential buyers or tenants, I can only imagine how poorly they handle actual clients. I do not recommend working with iGrow or Jade unless you want to waste your time.