YM
Yanga M
1 reviews | Active since Aug 2020
15 Sept 2021, 12:29
BAD SERVICE
Cancelling my lease with iGrow a nightmare. The portfolio administrator Lerée Van Schalkwyk, never replies on time! Now I am receiving letters of demand when I notified her of my cancellation of the lease agreement well ahead of time, even asked her to cancel the debit order. Please assist.
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Replies (5)
Igrow Wealth Investments's replyOfficial
15 Sept 2021, 16:25Good day Ms Yanga
We investigated this matter and found that you cancelled your lease in June and on 5 August 2021 you informed the Portfolio Administrator that you would like to move out of the unit by the end of August.
The Rental agent managed to find a tenant to move in on 01 October 2021, therefor you only have a rental penalty of 1 month and not 2 months.
Please do not hesitate to contact us should you have any other concerns or questions
We investigated this matter and found that you cancelled your lease in June and on 5 August 2021 you informed the Portfolio Administrator that you would like to move out of the unit by the end of August.
The Rental agent managed to find a tenant to move in on 01 October 2021, therefor you only have a rental penalty of 1 month and not 2 months.
Please do not hesitate to contact us should you have any other concerns or questions
Igrow Wealth Investments's reply15 Sept 2021, 16:25
Official
Good day Ms Yanga
We investigated this matter and found that you cancelled your lease in June and on 5 August 2021 you informed the Portfolio Administrator that you would like to move out of the unit by the end of August.
The Rental agent managed to find a tenant to move in on 01 October 2021, therefor you only have a rental penalty of 1 month and not 2 months.
Please do not hesitate to contact us should you have any other concerns or questions
We investigated this matter and found that you cancelled your lease in June and on 5 August 2021 you informed the Portfolio Administrator that you would like to move out of the unit by the end of August.
The Rental agent managed to find a tenant to move in on 01 October 2021, therefor you only have a rental penalty of 1 month and not 2 months.
Please do not hesitate to contact us should you have any other concerns or questions
YM
Yanga M's updateReviewer Update
15 Sept 2021, 16:39I cancelled my lease end of July, not June. Please present me proof of when the Advert was uploaded for the apartment since the agent only managed to find a tenant to move in on the 1st October.
YM
Yanga M's update15 Sept 2021, 16:39
Reviewer Update
I cancelled my lease end of July, not June. Please present me proof of when the Advert was uploaded for the apartment since the agent only managed to find a tenant to move in on the 1st October.
Igrow Wealth Investments's replyOfficial
15 Sept 2021, 16:44Hi Ms Yanga
Your Portfolio Administrator is struggling to get hold of you. Please provide us with a suitable time for you to take a call.
Your Portfolio Administrator is struggling to get hold of you. Please provide us with a suitable time for you to take a call.
Igrow Wealth Investments's reply15 Sept 2021, 16:44
Official
Hi Ms Yanga
Your Portfolio Administrator is struggling to get hold of you. Please provide us with a suitable time for you to take a call.
Your Portfolio Administrator is struggling to get hold of you. Please provide us with a suitable time for you to take a call.
YM
Yanga M's updateReviewer Update
15 Sept 2021, 16:48She called earlier but dropped the call soon as answered so she's not struggling to get hold of me. She can call anytime between 9am - 5pm tomorrow.
YM
Yanga M's update15 Sept 2021, 16:48
Reviewer Update
She called earlier but dropped the call soon as answered so she's not struggling to get hold of me. She can call anytime between 9am - 5pm tomorrow.
Igrow Wealth Investments's replyOfficial
15 Sept 2021, 16:54Thank you.
The Portfolio Administrator will give you a call tomorrow morning.
The Portfolio Administrator will give you a call tomorrow morning.
Igrow Wealth Investments's reply15 Sept 2021, 16:54
Official
Thank you.
The Portfolio Administrator will give you a call tomorrow morning.
The Portfolio Administrator will give you a call tomorrow morning.