A Review for Potential iGrow Investors: Please Do Your Due Diligence

Dear prospective investors,

I am writing this review not to discourage anyone from investing with iGrow, but to ensure that you understand what your investment experience may look like beyond the marketing material.

When you first encounter iGrow, everything appears incredibly attractive. The properties are beautifully presented, the investment projections are compelling, and the promise of professionally managed, tenanted properties with strong long-term returns is difficult to ignore. The concept is appealing: purchase a property, let experienced professionals manage it, and enjoy relatively hassle-free cash flow.

That is exactly what convinced me to invest.

Unfortunately, my experience after taking transfer of my property has been very different.

I purchased my unit through iGrow in late 2025, and the property was registered in my name on 5 March 2026. Like any investor, I was excited to begin receiving rental income.

Instead, the problems began almost immediately.

For four consecutive months I did not receive the rental income that was due. Each time I requested an explanation, I received little meaningful communication. At one stage, I was informed that a letter of demand had been sent to the tenants for alleged non-payment.

After months of persistent emails and continual follow-up, the matter was finally resolved. The outcome was surprising: the tenants had in fact paid their rent. The delay was caused by poor administration and management rather than tenant default.

This immediately raised an important question for me: if I had simply accepted the original explanation, I would have wrongly believed my tenants were unreliable.

I hoped that once this issue had been resolved, everything would finally run smoothly.

Unfortunately, that was not the case.

On 15 June I received a municipal levy and water statement totalling R38,141.39.

Naturally, I immediately contacted everyone involved in the management process requesting an explanation.

Instead of receiving clear answers, I found myself communicating with numerous different departments and individuals. The management structure appeared fragmented, with responsibilities seemingly spread across multiple people. It became extremely difficult to determine who was actually accountable for resolving the issue.

Then, only eight days later, on 23 June, I received another statement.

The balance had increased to R51,793.29.

Meanwhile, the amount continued to grow.

During this process I discovered that my tenants had apparently reported the water issue approximately a year earlier, yet nothing effective had been done to resolve it.

Eventually—after further delays, and even after an inspection was initially conducted on the wrong unit—it was determined that the excessive water consumption was being caused by a continuously leaking toilet.

The leak was reportedly resulting in water charges of approximately R10,000 per month.

What concerns me most is that this issue appears to have existed long before I became the owner of the property.

As a new investor, I inherited a substantial problem that, in my opinion, should have been identified and addressed before the property changed hands or at the very least during routine property management.

To make matters worse, I later received a quotation of R1,495 to repair the leaking toilet.

Yet despite the quotation being issued, the repair had still not been completed while the municipal account continued increasing.

Every day that passed resulted in additional financial exposure.

This experience has left me asking difficult questions.

If it takes this long to repair a leaking toilet, what happens if a major water pipe bursts?

What happens if there is an electrical fault?

What happens if tenants are left without essential services?

As an owner paying professional management fees, I expect urgent maintenance issues to be handled with urgency. My experience has unfortunately been one of repeated delays, continual follow-up from my side, and a lack of proactive management.

I want to make something very clear.

I am not criticising the quality or location of the property itself. The property is attractive, well positioned, and has excellent investment potential.

My concern is entirely with the standard of management and communication that I have personally experienced.

A good property can become an extremely stressful investment if it is poorly managed.

My advice to anyone considering investing is simple:

Ask detailed questions about the property management process.

Ask how maintenance requests are tracked.

Ask how rental income is reconciled.

Ask how municipal accounts are monitored.

Ask who is accountable when something goes wrong.

Most importantly, ensure that the management service being sold to you matches the service actually delivered.

I have retained correspondence and municipal statements documenting these events and will share upon request!

I sincerely hope that my experience is an exception rather than the norm. However, prospective investors deserve to hear not only the success stories but also the challenges that can arise after the sale is complete.

An informed investor is a better investor.