Incorrect Product, Bad Service and No Feedback

I purchased a Huawei P10 from Igniting cellular having been told on the phone that it was a dual sim phone only to receive it and realise it it’s restricted to a single sim despite having the dual sim hardware. I called the shop and was contacted on WhatsApp by a lady working there who said that her boss would be in touch with me to fix the issue.

After waiting a day and making numerous calls to the shop I was finally contacted by the owner to discuss a way forward regarding the matter. We talked over various ways to solve this issue and an agreement was reached between the owner and I that since he was to go to Dubai in the days to follow I should wait for the 8th of January 2018 when he comes back and he would resolve this for me at no additional cost.

I did just that and contacted the owner on the 9th of January and on the 11th we met and he got the phone. Originally he said he got in touch with Huawei SA so one of the technicians there would be able to convert the phone for me and I would get it back that Friday or latest Monday 15 January 2018. I got no feedback from the owner that Monday and after countless attempts (via calls and sms) to reach him he finally answered my call on the 17th to tell me that they couldn’t convert the phone at Huawei so the only option is to order an new dual-sim P10 for me which I would get delivered either the next day or by Friday 19 January 2019.

Since Friday 19 January the owner has been ignoring all my texts and calls and the two/three times that he answered my calls he said he was in a meeting and would get back to me. As usual I had to follow up as he did not get back to me and when I did eventually reach him, he said the phone would be getting delivered this morning (22 January 2018) and he would call to organise the best time to meet.

It’s already post noon and I have not received any call from the owner of Igniting Cellular today and he hasn’t been answering any of my call.

I’ve had just about enough of all the excuses and non-responses from him and from today I’m demanding a full refund. I will also be taking this up legally and with authorities since I have paid for a product I do not have in my possession and for a service not completed.

Furthermore, the Consumer Affairs Office will know about all this as what they are doing is violating the consumer protection act.