Poor service and bad to no communication

Poor service and bad to no communication that's what I can say about my experience with igen this last month. After making payment to get my wifi moved I struggled to log a job card. First they couldn't find my payment. After getting the payment they got my job card confused with a job card that was logged in Dec. Both my husband and I had to phone in almost everyday for a week. Evertime my husband phoned he was told that Igen will contact me. Everytime I phoned they were going to phone me back. Never did they. Finally after getting management involved my wifi was up and running on Friday 5 March. Woke up Sat morning 6 march to no internet access. Again had to phone in after doing a few things. They said they will book a job card and someone will come out today. Job Card was booked around 10:00. Cancelled all my plans for the day waiting for them. Phoned in around 14: 30 just to be told that they can't make it today. It will have to be Monday. Like we are just home on a Monday! How can we spend R250 + on airtime to get something working that we pay for in the first place. We keep on being told they understand our frustration but they clearly don't. Because a understanding place will phone back if that is what they promised and phone if they made a commitment and could no longer make it! Pathetic!!