Poor internet connection speed based on contract

Hi my name is Keanan

I'm new to Igen and have been a customer 2 weeks. I've installed a 4 meg line that's constantly buffering.

When I do a broadband speed test it shows between 1- 2 MB/sec. (I can prove this according to speed test done) I have been calling 4-6 times in this past two weeks of September to get this issue sorted , however, nothing has been done to correctify the 4 MB line

Is it correct that this company bills there client(s) for false services delivered, to pay for 4 MB line and only receive 2? Is it correct to waste time money and effort of the client to inform this company to deliver a service that is according to contract? Even if I do jump to a 6 or 10 MB connection, will this solve problem currently experienced?

My concern is that there might be other customers who are not alert to what is happening to there internet speed connection. They might be paying for a line they never receive e.i ripping of clients based on false delivering of service

Feel free to respond to the above issues raised, thank you