Poor Communication-Poor Customer service

I waited for two weeks and a couple of days for installation with no communication. I called them several times and I was told they are busy with the line. When the installers finally came, they said the signal is weak, they won't be able to install the internet (After waiting for 2 weeks). I was then told that I will get a refund after 72hours. Six days later, the money is still not in my account. I called them again and I was told they haven't sent the TICKET but when I first called they said they will send the ticket to the sales representative, I have to wait AGAIN for 72hours. I'm supposed to be working from home but I can't because I'm waiting for Igen to refund me so that I can pay another internet service provider.