TP
T-Jay Pansegrouw

1 reviews | Active since Jan 2021

14 Jan 2021, 08:21

Iexchange worst points travel company

I will never in my life recommend I exchange to any person. If you want value for money, good service and friendly agents I will not recommend I exchange.

I booked a holiday in Jeffereys bay for the end of the month. In December when the president announced the first lockdown of beaches I called I exchange to move or cancel my booking. I was then told that I need to wait until the President speaks again as he might open beaches. So I waited for the president's speach and we'll now the beaches are still closed and bars.

Now I am being told by I exchange that I cannot move my holiday I need to cancel it and loose all my money and points or go to Jeffereys bay and sit at the resort.

What is the point of going to the ocean if I am not able to enjoy the beach. So in short if you want to loose your money I would say great use I exchange.

I will make sure that everyone knows about how bad I exchange is.

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Replies (2)
iExchange
iExchange's reply09 Feb 2021, 15:38
Official
Hi T-Jay, we just want to confirm that we are in the process of refunding the amount paid in respect of the booking in question. We will advise as soon as the process has been finalized.
Regards
iExchange
iExchange
iExchange's reply09 Feb 2021, 16:21
Official
Hi T-Jay, we confirm that the refund was processed and the payment should reflect in your bank account.
Regards
iExchange