1 reviews | Active since May 2023
IExchange provided excellent support
I made a booking via IExchange for two weeks in Sedgefield 15 May 2023 until 26 May 2023. My mother however became very ill recently and landed up in hospital. Although she was discharged within a few days, my wife and I now have to take care of her 24/7. She is now on adult nappies, we have to feed and wash her. I submitted a document to IExchange explaning the situation and that I had no option than to cancel my booking. I would have lost a huge number of points, but the senior management from IExchange were so understanding and kind to refund me.. I will recommend IExchange to anyone!! Thanks for excellent customer service IExchange!! I am looking forward to continue making use of your services for a long time.
Thank you for your kind feedback, we so greatly appreciate it.
We are terribly sorry to learn of your mother's unfortunate illness, and sincerely wish her a speedy recovery.
As a Company that cares, we recognise the fact that unplanned incidents can occur, and only have our Members' best interests at the forefront of the service we provide.
We are pleased to note that our professional, compassionate Consultants were able to assist you to your satisfaction, and we can only hope for a chance in the future to send you on your well-deserved vacation.
Wishing you a wonderful afternoon further.
Kind Regards
iExchange
Thank you for your kind feedback, we so greatly appreciate it.
We are terribly sorry to learn of your mother's unfortunate illness, and sincerely wish her a speedy recovery.
As a Company that cares, we recognise the fact that unplanned incidents can occur, and only have our Members' best interests at the forefront of the service we provide.
We are pleased to note that our professional, compassionate Consultants were able to assist you to your satisfaction, and we can only hope for a chance in the future to send you on your well-deserved vacation.
Wishing you a wonderful afternoon further.
Kind Regards
iExchange