1 reviews | Active since Feb 2020
holiday ruined!!!
My mom had a lovely timeshare at Sondela. We have been going for years until this year we thought let's go to the beach. So my mother used Iexchange. All points were moved and all paid in full. Confirmation dates were sent. We can get the key to our apartment in Costa Smerelda in Margate from 14:00. Our booking was for house nr 5. We traveled all the way from Johannesburg to Margate to find the apartment double-booked and occupied. Costa Smerelda didn't know anything about our booking. Apparently, Costa Smerelda doesn't work with Iexchange and the owner of nr 5 had their friends staying in their apartment. Costa Smereda phoned the owner who said they don't work with Iexchange and they don't know about another booking. They also don't work with iexchange. So now where do we go. Costa Smerelda doesn't want to give us another apartment, because they don't work with iexchange. It is late, I have 3 young children with me. Kids in tears and all of us tired and disappointed after a long road trip. And we can't get hold of anyone at Iexchange. They only work during office hours. Costa Smeleda suggested we go to the place behind them on their property. As it is cheaper but safe. We stayed in a flat for R1950,00. We couldn't afford to stay any longer as we had paid for everything to Iexchange regarding our stay. We had to return to Johannesburg the next day. We are so extremely disappointed. The kids were crying... and flip it cost us petrol, tolls, and a night at a place we didn't want to stay at. It was an old high flat. At least it was clean and safe. Iexchange these costs are for you. I have no words!!! Our holiday ruined! And golly gosh we drove hours for nothing!!!!!!!!!!!!!!!!!
We are so terribly sad to hear of your ordeal.
We are extremely sorry for the confusion and understand how frustrating this inconvenience must have been for you.
We are addressing this as a matter of urgency and a Consultant will get in touch with you soonest.
Your ticket reference number is ***.
Kind Regards
iExchange
We are so terribly sad to hear of your ordeal.
We are extremely sorry for the confusion and understand how frustrating this inconvenience must have been for you.
We are addressing this as a matter of urgency and a Consultant will get in touch with you soonest.
Your ticket reference number is ***.
Kind Regards
iExchange
Somebody did speak to my mother. Thank you. But I don't think you realize that my mother is 71 and my 3 kids are very young. An offer to go now would not work. We have sat in the car for 2 long days. Besides the fact that it cost us nearly R6000,00 to get there with Tolls, Petrol and having to pay a night in a place that we could not afford after paying everything to Iexchange. I believe that the offer to go on holiday within the year was raised. But what about the R6000,00??? My mother has lost faith in IExchange. It was a horrible experience and she would like all her money back including R6000,00. I hope you will accommodate this as soon as possible.
She is waiting for your call. I believe your manager needed to be consulted. What was the reason this went so horribly wrong? I hope this can be resolved in a decent manner and the money can be returned.
kind regards
Somebody did speak to my mother. Thank you. But I don't think you realize that my mother is 71 and my 3 kids are very young. An offer to go now would not work. We have sat in the car for 2 long days. Besides the fact that it cost us nearly R6000,00 to get there with Tolls, Petrol and having to pay a night in a place that we could not afford after paying everything to Iexchange. I believe that the offer to go on holiday within the year was raised. But what about the R6000,00??? My mother has lost faith in IExchange. It was a horrible experience and she would like all her money back including R6000,00. I hope you will accommodate this as soon as possible.
She is waiting for your call. I believe your manager needed to be consulted. What was the reason this went so horribly wrong? I hope this can be resolved in a decent manner and the money can be returned.
kind regards
We understand your frustration and ensure you that we are working on your matter.
As your situation is an exception and could not be further from our high standards, we have highlighted it as top priority to resolve and ensure it doesn’t happen again.
A Consultant will contact you directly to assist with an amicable resolve.
Your ticket reference number is ***.
Kind Regards
iExchange
We understand your frustration and ensure you that we are working on your matter.
As your situation is an exception and could not be further from our high standards, we have highlighted it as top priority to resolve and ensure it doesn’t happen again.
A Consultant will contact you directly to assist with an amicable resolve.
Your ticket reference number is ***.
Kind Regards
iExchange