Give me back my points please?

We booked a week at Drakensberg week 30 June and duly exchanged our points. Lockdown level 4 gets announced and we are stuck. I phone iExchange and the agent instructs me to cancel my booking and re-book fo a future date. No mention of losing points or admin fees, just that it will be transferred to the new booking. Booking done time goes by, I get covid and my world stands still for 3 weeks. When at last I manage to remember to check my booking, I see that it is cancelled and my points redeemed. Mind you I got two very conflicting account statements with different points. I call them and get informed that we did not pay the admin fee (which I fully did for the first booking), the deal expired and I lost my points thank you for calling. They refuse to assist me any further, my emails go unanswered, I requested to speak to a manager but I am hitting a brick wall. Worst service ever, website is not user friendly, totally unprofessional. They are *****ing your points.