Very poor service from iMAS

Their poor service just continuous, the previous complaint they said that someone would contact me, it never happened? Now I had a lightning strike on Saturday (2024-01-27) and I had to wait until Monday to report it, on Monday after reporting it they informed me an assessor would be sent out to investigate the damage, it was sent out from one company to the next and eventually on Wednesday, they made an appointment for Thursday. By 15h15 on Thursday they had not arrived and I again phoned iMas and the person informed me he would make an enquire and phone me back in a few minutes, two hours later, 17H15 I got a phone call from the assessor company that they are unable to make their appointment, this while I have been waiting for them all day! The lady then requested to postpone the appointment to Friday and I said yes at 7h00 so that I would not have to sit at home all day waiting for them not to arrive! I am insured by Santam and expect an assessor from Santam or one appointed by Santam.