Useless lazy staff with bad attitude!

I have 4 accounts with Iemas - all four are payroll deductions which means they're paid on time every month. My TransUnion report shows that all four accounts have not been updated correctly. I settled my Purchase Card in October and TransUnion still reflects the card as open and payment not received in November. This affects my affordability and credit score

I submitted 4 requests and spoke to 7 different people between head office and vanderbijlpark. The call center tells me to mail my credit report to enquiries, enquiries tells me to contact credit control, credit control sends me to Vanderbijlpark, Vanderbijlpark tells me there's nothing they can do. i call head office again and they say it will take 21 days to resolve and that they have sent a paid up request to TransUnion. when i asked for a copy of that correspondence, they tell me that they'll see what they can find.

No answers the phone in a professional manner, i have to guess what department or to whom i'm talking to! it's worse than a government organisation! does Iemas not train their staff or not pay them enough? how can the three different departments all be so rotten?

My credit score has dropped because IEMAS has not updated my payment information correctly and there's no sense of direction or urgency to have this resolved!