UNBELIEVABLE ... SHOCKING

I called Iemas head office this morning to get a hold of their area manager as I have a serious issue with my personal details that came out, and been used by one of their employees for personal use. I have been wanting feedback from them as I have been to the Ombudsman and they requested that I 1st sort it out with iemas. I spoke to Carol and she was rude. She refused to help me at all with any email address to a manager to whom I can lodge a complaint. She then just dropped the phone in my ear. WOW is this how Iemas operates? First my personal information can be accessed by an employee for personal use and then the staff refuses to help so the problem is sorted? I have read the POPI legislation, I know my rights. Also the day I submitted my documentation Iemas guaranteed a 100000% that all information is private and that no employee is allowed to use it for personal issues. Well that seems to not be the case. Sad that it had to come out on hellopeter. but not getting any joy from them. moving on to my next step now. Maybe someone at NCR would be able to assist me