Unauthorised cancelation of my vehicle insurance

<p>When I purchased my vehicle via IEMAS Vehicle Finance in 2015, I was referred to IEMAS Vehicle Insurance by the Sales Consultant who was assisting me.</p> <p> </p> <p>I had been a long standing customer of IEMAS for almost a year now and would never have expected them to be unprofessional as I have recently experienced.</p> <p> </p> <p>Unfortunately, due to being hospitalised I resigned from work and I was not paid a salary in June as my previous company deducted the sick leave and I only served 2 weeks’ notice.</p> <p> </p> <p>When I found new employment on June the 20th, I was contacted by Mariah Mohale of Central Collections Department regarding a form I needed to fill out since my Vehicle Finance Installment will no longer go off from my payslip. I filled out the forms and for continued membership and e-mailed together with my appointment letter as requested.</p> <p> </p> <p>Mariah also requested proof of Vehicle Insurance. I contacted IEMAS Vehicle Insurance on 25 July and I was informed that my Vehicle Insurance has been cancelled due to unmet premiums. I made arrangements for my unmet premiums to be deducted from my bank account next pay date, unfortunately the debit orders went off when I had insufficient funds in my bank account and my Vehicle Insurance remained cancelled (so I found out).</p> <p> </p> <p>I requested the reason why the cancellation of my Vehicle Insurance was never communicated to me as I was willing to pay for those unmet premiums. On Friday, 23 September, I sent an e-mail to check the status of my Vehicle Insurance, I did not get a response. I called IEMAS on 26 September at 09:55 and I was informed that in order for me to reinstate my Vehicle Insurance I need to pay an amount of R4940.22.</p> <p> </p> <p>After that my e-mail was responded to saying my Vehicle Insurance has been cancelled due to unmet premiums. I paid that R4940.22 and e-mailed proof of payment to ********** as requested. I was then called by Thabo Keetse, Short Term Insurance Underwriting Consultant informing me that I sent an e-mail informing them that I have a pending and current claim.</p> <p> </p> <p>I told him that the reference number for that claim is in my car which is currently at I-Tech since I had a car accident on Friday, 23 September. Thabo told me that in order for me to reinstate my Vehicle Insurance I must pay +-R8000 and even after paying IEMAS is not going to entertain my pending and current claims as I was not covered at the time. Now my question is why was I informed to pay R4940.22 before and now that I want to follow-up on my pending claim or send through my current claim I am being told I need to pay +-R8000 in order for my Vehicle Insurance to be reinstated and my car accident claim will still not be entertained. IEMAS “my caring partner?” REALLY?</p> <p> </p> <p>Firstly, IEMAS should not have cancelled my Vehicle Insurance without my consent.</p> <p> </p> <p>Secondly, the first amount I paid is the only amount I am willing and can afford to pay as that is the amount I was initially told to pay. My account is now up to date and IEMAS will not entertain my claims? That is day light *******, I could have used that money to add to the amount I am going to need to repair my vehicle since my "caring partner" will not entertain my car accident claim. I am still not covered, my vehicle is still not repaired and I was ****** R4940.22 by IEMAS. I am in a very hopeless sistuation and I wish to warn other clients who might find themselves in a similar situation in future. </p> <p> </p> <p>I am very disappointed in this uncaring and unprofessional manner IEMAS handled my request. VERY *****ULANT AND UNFAIR!</p> <p> </p>