The competency of iemas staff is questionable

It is always at Specialised Collections Team and always the same result. It is @ months and to date NO ONE has been in contact to resolve this matter. AGAIN Mr. Dougie Watters had Agreed to and I Quote "We refer to your earlier email and advise as follows, We has transferred all payments that were allocated to the vehicle account back to the loan account as what it was intended for and have pleasure to advise that the amount of R8897.13 will be refunded once you return the completed attached. We require your banking details ad a copy of your ID before we can proceed with the refund. We await your urgent reply. Kind Regards, Dougie Watters Specialized collections coordinator" The amount that was claimed to be refunded was incorrect as it should have been R12819.09 of which a reconciliation was provided as proof from my side. Iemas then refused to acknowledge and refund the corrected amount. So it does not seem as though Iemas is willing to resolve this matter as mentioned earlier no one has been in contact to date proving the questionability of Iemas staff competency.

This is the email I received regarding the matter with Iemas "Morning Mr ******ts I refer to your matter with Iemas. You are requested to engage with the ombudsman who is an impartial party to this matter. They will assist in bringing closure to your complaint. You can lodge a formal complaint with them on the following site: http://www.creditombud.org.za/complaints-process/. You can also engage with them on telephone number: ********** We confirm that Iemas will not enter into any further correspondence with you. Once the Credit Ombud engages with Iemas we will take the matter further. Regards Nicoleen Naidoo Regional & Legal Collections Manager T: +27 (0) 12 ********** | F: +27 (0)86 ********** | E: ********** | W: www.iemas.co.za"

Now that the credit ombudsman is involved, Iemas is now presenting documents which I have been requesting for since 2014. Still not all documents that were requested though. At least they have admitted that they wrote the vehicle off as bad debt and that the statements provided to me as their client are incorrect. They are still only willing to reimburse me with what they have decided is the correct amount which I still do not accept as they owe me much more!