Termination of membership

Iemas said it will escalate my matter I'm still waiting for their response till now, I was hoping by now I should know what's happing but I think they don't want to help.I have sent email but no one want to respond like always, can someone find out whats happening because I have sent my termination of membership via iemas Lephalale and they assured me that they have sent my forms, is it difficult for someone to just make a call to Lephalale iemas to find out if really they have sent it because your people tells me to send it but I told them iemas Lephalale said they have sent them, my employee number is ***3, I hope this time I'll hear from you with the right answer.