Termination of Membership

Submitted my membership termination form on 08/12/2015 to Phetheni Nkuna/Ntuthuko Khuzwayo. Called back on 18/12/2015 after receiving missed call from Iemas. No one answered. Called again on 22/12/2015 more than 5 times and everytime I call *** Jan answers the phone and says Ntuthuko's line is busy. I asked him if Ntuthuko can call back and he always tells me to call back after 10min. After 10min he will say again that Ntuthuko's line is busy can I call back again. On 23/12/2015 at 13:15 I called again on *** supposedly Ntuthuko's no and guess what Jan answered again saying Ntuthuko is on leave. When I told him that he knows that I have been looking for Ntuthuko the whole of yesterday and that he is giving me a bad service he threw the phone in my ear! I have been a member with Iemas for 14 years and this is the service you get? This is very bad service by *********** people.