Still waiting for my problem to be resolved

I tried to activate my new card - didn't work - tried 3 times from two different sim cards.

Phone the support number only to find out it does not work from contract phones. Person said he would sms me the correct info.

My first problem : if you know that activation does not work for contracts, why the heck do you not specify that in the letter when you get the card ? And why not provide an alternative there and then ? AND - I have now wasted time and money (it's 20c / 30 sec times 3 attempts and a phone call to your 'help desk')

My second problem : the SMS with the activation info is still not delivered to my phone, so I am still stuck. Do you really want me to waste more time and money asking your useless 'help desk' to resend it ?

My third problem : When I tried to send the above as an email to ***, I got this reply back :

5.4.1 Recipient address rejected: Access denied. [AM4PEPF00027A6C.eurprd04.prod.outlook.com 2024-03-27T14:41:23.069Z 08DC4C2A***9]