DF
Des F
1 reviews | Active since Mar 2018
04 Dec 2023, 14:09
Still no contact on pathetic service...
I wrote a review regarding the pathetic IMASFinance service on 27 November. Despite the generic response that someone would revert "shortly" ... to date 7 days later nobody bothered to call. More concerning the Customer Service Manager Marelie Wiese and Team Leader Karlette Smit refuses to provide contact details of the complaints department. I am giving you till end of day to contact me or I will lodge a complaint to the FAISOmbud. You clearly don't value customer service.
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iMasFinance's replyOfficial
04 Dec 2023, 16:16Dear Dominique, please note that your matter has been escalated to iMas Insurance Brokers’ Short-Term Insurance General Manager and that communication with the insurer regarding your claim is underway. Please note that we are making every effort to ensure that the matter is resolved as soon as possible.
iMasFinance's reply04 Dec 2023, 16:16
Official
Dear Dominique, please note that your matter has been escalated to iMas Insurance Brokers’ Short-Term Insurance General Manager and that communication with the insurer regarding your claim is underway. Please note that we are making every effort to ensure that the matter is resolved as soon as possible.