LS
Lindokuhle S
1 reviews | Active since Oct 2019
08 Oct 2024, 11:20
Settlement
I requested for a settlement letter 2 weeks ago and never received it , I decided to go ahead and pay the whole amount that was showing on my latest statement, in which I was later advised that the account was much lesser than what I paid and they owe me a refund. To obtain a credit refund for the extra amount has been a nightmare for a full 7 days . Everyday I call and speak to different *********** agents who all could not assist me to date or take accountability of the issue and have it escalated. This is the most pathetic customer service every recieved .
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Replies (4)
iMasFinance's replyOfficial
08 Oct 2024, 11:54Dear Lindokuhle, we apologise for the inconvenience caused, please note that your matter has been escalated and a consultant will contact you to resolve the issue, Kind Regards iMasFinance Team
iMasFinance's reply08 Oct 2024, 11:54
Official
Dear Lindokuhle, we apologise for the inconvenience caused, please note that your matter has been escalated and a consultant will contact you to resolve the issue, Kind Regards iMasFinance Team
LS
Lindokuhle S's updateReviewer Update
08 Oct 2024, 12:54i still have not received any call or email from your team. I called to speck to a manger and informed in meetings and there is no one to assist me.
LS
Lindokuhle S's update08 Oct 2024, 12:54
Reviewer Update
i still have not received any call or email from your team. I called to speck to a manger and informed in meetings and there is no one to assist me.
iMasFinance's replyOfficial
08 Oct 2024, 14:02Hi Lindokuhle, please be advised that a consultant has already informed you that your case is currently being handled.
Kind regards,
iMasFinance Team
Kind regards,
iMasFinance Team
iMasFinance's reply08 Oct 2024, 14:02
Official
Hi Lindokuhle, please be advised that a consultant has already informed you that your case is currently being handled.
Kind regards,
iMasFinance Team
Kind regards,
iMasFinance Team
LS
Lindokuhle S's updateReviewer Update
08 Oct 2024, 14:53this is the same insufficient below the belt feedback I have been receiving since last week Wednesday the 02 Sep, I can attach the emails for reference. There is no sense of urgency with this team, and nobody just cares. I wanted to take another maxi loan but I'd rather do it with a new company as this is just a joke .
LS
Lindokuhle S's update08 Oct 2024, 14:53
Reviewer Update
this is the same insufficient below the belt feedback I have been receiving since last week Wednesday the 02 Sep, I can attach the emails for reference. There is no sense of urgency with this team, and nobody just cares. I wanted to take another maxi loan but I'd rather do it with a new company as this is just a joke .