Rude, disrespectful and stincking attitude from Cynthia

Its been 2 weeks waiting for a refund on a payment holiday refund. I' ve phoning iemas everyday and everytime I phone I get a different story. I spoke to kabelo who never got back to me, I spoke to a Very rude Lady called Cynthia. I don't know how that rude Woman got a job as a customer service clerk with such stinking attitude. Such a disrespectful woman she is. I'm very disappointed with iemas. If the debit order went through on the 25th and today it's the 13 and still nothing from them, these people are so ***********.