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mpho M
1 reviews | Active since Jul 2014
18 Aug 2020, 10:29
Request for settlement letter and natis document
I had vehicle finance with Iemas. on the 1st of July 2020 I settled my account and requested a settlement letter and my car's Natis documents.
I have been sending numerous emails requesting both the settlement letter and the Natis documents and I get no response.
I am now stuck as I can't sell this car. the service is really bad.
Helpful (0)
Replies (2)0
Replies (2)
iMasFinance's replyOfficial
18 Aug 2020, 11:43 Dear Mpho
We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly. Please note that this is not an automated email, the Iemas Marketing Team is monitoring this platform and ensuring that your complaints are resolved.
Kind Regards, Iemas Financial Services
We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly. Please note that this is not an automated email, the Iemas Marketing Team is monitoring this platform and ensuring that your complaints are resolved.
Kind Regards, Iemas Financial Services
iMasFinance's reply18 Aug 2020, 11:43
Official
Dear Mpho
We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly. Please note that this is not an automated email, the Iemas Marketing Team is monitoring this platform and ensuring that your complaints are resolved.
Kind Regards, Iemas Financial Services
We sincerely apologise for the inconvenience caused. Please note that your complaint and details have been escalated accordingly. Please note that this is not an automated email, the Iemas Marketing Team is monitoring this platform and ensuring that your complaints are resolved.
Kind Regards, Iemas Financial Services
mM
mpho M's updateReviewer Update
15 Sept 2020, 15:24Good day
You had stated that the complaint has been escalated in your response .however it's now been a month and I still have not received confirmation of account settlement/finalization
You had stated that the complaint has been escalated in your response .however it's now been a month and I still have not received confirmation of account settlement/finalization
mM
mpho M's update15 Sept 2020, 15:24
Reviewer Update
Good day
You had stated that the complaint has been escalated in your response .however it's now been a month and I still have not received confirmation of account settlement/finalization
You had stated that the complaint has been escalated in your response .however it's now been a month and I still have not received confirmation of account settlement/finalization