WF
Waldie F
1 reviews | Active since Jul 2020
29 Aug 2023, 17:42
Refund request dragging
Poor service and no communication! Can anybody assist me with my refund request that I submitted two weeks back? I’m asking here because no one replies on email like usual? I need my money back
Helpful (0)
Replies (8)0
Replies (8)
iMasFinance's replyOfficial
30 Aug 2023, 10:58Dear Waldid, we apologise for the unpleasant experience. We will investigate this matter and escalate it to management. Kind Regards, iMasFinance Team
Best regards,
iMasFinance's reply30 Aug 2023, 10:58
Official
Dear Waldid, we apologise for the unpleasant experience. We will investigate this matter and escalate it to management. Kind Regards, iMasFinance Team
Best regards,
WF
Waldie F's updateReviewer Update
31 Aug 2023, 12:07Still no contact ,decided I will try and contact them myself ! Struggled for 20mins the person handling my account is on leave and the will see if they can continue next week this is pathetic no manager available
WF
Waldie F's update31 Aug 2023, 12:07
Reviewer Update
Still no contact ,decided I will try and contact them myself ! Struggled for 20mins the person handling my account is on leave and the will see if they can continue next week this is pathetic no manager available
iMasFinance's replyOfficial
01 Sept 2023, 11:17Hi Waldid, please note a consultant has been trying to get hold of you. Is there an alternative number or time we can contact you? Kind regards, iMasFinance Team
Best regards,
iMasFinance's reply01 Sept 2023, 11:17
Official
Hi Waldid, please note a consultant has been trying to get hold of you. Is there an alternative number or time we can contact you? Kind regards, iMasFinance Team
Best regards,
WF
Waldie F's updateReviewer Update
01 Sept 2023, 11:54***
WF
Waldie F's update01 Sept 2023, 11:54
Reviewer Update
***
WF
Waldie F's updateReviewer Update
01 Sept 2023, 11:57Please number on my profile or email
WF
Waldie F's update01 Sept 2023, 11:57
Reviewer Update
Please number on my profile or email
iMasFinance's replyOfficial
01 Sept 2023, 12:00Thank you, we will contact you shortly. Kind Regards, iMasFinance Team
Best regards,
iMasFinance's reply01 Sept 2023, 12:00
Official
Thank you, we will contact you shortly. Kind Regards, iMasFinance Team
Best regards,
WF
Waldie F's updateReviewer Update
09 Sept 2023, 07:06I’m still waiting for the call!!
WF
Waldie F's update09 Sept 2023, 07:06
Reviewer Update
I’m still waiting for the call!!
iMasFinance's replyOfficial
11 Sept 2023, 10:30Hi Waldie, please note a consultant has confirmed they spoke to you and sent you forms. We will escalate and contact you shortly. Kind regards, iMasFinance Team
Best regards,
iMasFinance's reply11 Sept 2023, 10:30
Official
Hi Waldie, please note a consultant has confirmed they spoke to you and sent you forms. We will escalate and contact you shortly. Kind regards, iMasFinance Team
Best regards,