Refund payout or rather NON payout

I called on Iemas on the morning of 16 Jan 2020 to query my reward balance and how I get it paid out, I'm living overseas now so thought it may be a little complicated.

I spoke to a gentleman named Ferdinand Van Greunen who explained that it was actually a simple process and they would just have to do a manual international payment, I just need to send over all my information and complete a form.

So I sent over my ID, Bank Statements and completed form which Ferdinand confirmed receipt of the following day and also confirmed that the payment had been scheduled for Friday 24/01/2020.

I called on the Thursday 23/01 to confirm everything was in order and the payment would be don on Friday 24/01 which Iemas confirmed again and promised it would be done and I would be sent proof of payment.

On Monday 27/01 I had not received any payment, I called Iemas and was advised the Ferdinand is off and the payment had not happened, They promised again that it would be done no later than Tuesday 28/01 and I would receive the proof of payment on the same day.

It's now Wednesday and still no payment and no proof of payment. In total I have rung up over R1000 worth of international calls, I've lost over R400 in the exchange rate plummeting, by the time I've finished the fight to get this payout there will be nothing left.

The service has been shocking, nothing but empty promises so far. I wouldn't recommend anyone trust their finances with Iemas.

Should this matter be resolved I will update this review, but I imagine there