EM
Ernest M

1 reviews | Active since Dec 2017

12 Dec 2017, 09:41

Refund

Hello peter i write this because am angry at this financial services called iemas because in November they deducted the car installment double now when i inform them about the situation that i need a refund they requested i sent my salary advice that shows that indeed it was a double deduction and also my payslip iemas installment is named as LOANS, i did that immediately after i called the lady called Nomhle from headoffice of Iemas in Cape Town, she then later called me to tell me that i must send the prove that will show that indeed the loans that appears on my salary advice is the car that was financed by them so i asked at the HR Office to help they wrote the letter that confirms that its the iemas installment since then no one has ever called me and when i call the Nomhle again her number doesnt go through and i sent her an email but still no response..

I really need your help because i didnt pay my bills in November b3cause iemas double the installment.

My contact number is **********

Thank you

0
Replies (5)
iMasFinance
iMasFinance's reply12 Dec 2017, 15:20
Official

Dear Ernest,

Thank you for bringing this matter to our attention. We have escalated this complaint to the relevant departments and someone from Iemas will be in touch with you soon.

Should you feel that you would prefer to deal with us on email, please use *** for further correspondence.

Kind regards,

Iemas Financial Services

Best regards,

EM
Ernest M's update12 Dec 2017, 15:31
Reviewer Update
I dont trust this people from iemas anymore because this woman called Nomhle her line doesnt go through and even today i sent her an email still she didnt reply at all...they muat just give me my money back
iMasFinance
iMasFinance's reply12 Dec 2017, 16:27
Official

Dear Ernest,

We are working on your complaint and have given your matter priority.

Kind regards,

Iemas Financial Services

Best regards,

EM
Ernest M's update12 Dec 2017, 17:24
Reviewer Update
Thank you very much for that..
iMasFinance
iMasFinance's reply13 Dec 2017, 11:32
Official

Dear Ernest,

You are welcome. We will endeavour to assist you promptly and efficiently.

Please do keep in contact with us at *** for further correspondence.

Kind Regards,

Iemas Financial Services

Best regards,