Poor service

I can't complain about the service, there was none to complain about in the first place. I phoned in to get a confirmation of cover, I was kept on the line for more than 20 minutes while the lady said she is "accessing" the policy, guess it was stored in another city. Surely nothing can take this long. I had to drop the call to try again. Who ever chose the music you listen to while on hold, needs to be kicked. Not cool guys