Poor service and slow respond times

<p>My car broke down Monday morning on my way to work. Tried to call the Iemas callcentre to ask them to send a towtruck. It took them forever to answer the call. I eventually gave up trying to speak to someone at the call centre. My husband knew some people at Iemas IT department. My husband called and they put him through to the short term insurance national manager. She promised she will get someone to call us back immediately. Was not bothered to listen o our complaint about the call centre's slow or non eisting response. Someone from the call centre called us eventually to tell us someone will call us to arrange a towtruck. Definately not immediately as the national manager promised. Only after an hour did a second person from Iemas call me to get the location of the car. But the towtruck was still not arrange. Two hours later. The car is still standing next to the highway. Left the car there. Don't want to sit woman alone next to the highway. Towtruck only on it's way now. Going to move my policy away from Imas as soon as possible. NOT going to do business with Iemas ever again.</p>