Poor Service

I had the worse experience with Simply Financial Services. I insured my self and family, affordable premiums I must say but the problem started when I changed from salary deduction to a debit order. Asavela assured me that I will no longer get a salary deduction only to be debited on my salary and on my debit order. I had to move my money to avoid the double debit. This was after I questioned why am I recieving a statement from Imas about salary deduction and Malwande assured me it will be a debit and I even accepted the debicheck. After their dishonesty I canceled all my funeral covers with them. I did this on the 25th of August and cancelation was completed on the 26th of August. Now SIMPLY FINANCIAL SERVICES had ENOUGH TIME to Le IMAS know of these changes but THEY DID NOT AND THEY DEBITED MY MONEY AGAIN!!! Now Asavela is telling me again that I have to wait for 15th of October 2025 to get my refund. How??? Why was I not told this information upon cancelation???? A month later? They failed to do their job.. I want my money today, I will not wait for the 15th of October!!!! They are saying they are waiting for Imas Insurance to give them the funds. I want my money please Simply and Imas Insurance