Poor Service :(

On the 15th October 2019, I paid a full settlement of my loan balance with IEMAS but, the installment still got deducted through my salary at the end of the same month. Understandably, I thought the settlement could have been logged too late for the installment to be excluded on my salary for the same month so, I though they would credit the amount on my November salary but they didn't.

I then decided to e-mail the agent who assisted me with the settlement on Friday 15 November 2019, <***>; ***. This agent escalated the query to IEMAS Credit Control <***> on Monday 18 November 2019. up to now, 25 November 2019, I still didn't get any feedback. To make it worse, every time I attempt a call to IEMAS on *** the calls got channeled but after waiting for a long time, the got dropped without having spoken to anyone.