Poor quality check and processes

I have 4 accounts with Iemas and for some reason one account was not updated for October with the credit bureaus and my address is wrong on the statement. After numerous calls and emails they still do nothing with the update telling me once they send the file to ITC its not their responsibility to check neither do they quality check nor reference. how many customers are affected by this if they don't check their score their score will be lowered because Iemas won't be bothered whether your installment is updated or not. The worst is that you are the one that still has to send them your credit report that you pay for and have them send it to the bureaus. That's pathetic as their developers should have picked this from the return file. They even have the worst attitude when you give them a lecture on basic comprehension. From the credit control manager their attitude sucks.