POOR POOR POOR SERVICE FROM IEMAS

This must be the worst service provider I have dealt with in my whole life. I was advised in writing on several occasions that our finance was approved and in order. We have even obtained all paperwork from the Ford dealership and submitted it to the IEMAS agent for finalizing. Today I was told there must have been a glitch at Transunion because it gives a different report today than the past Friday. I explained that it is highly unlikely and in any case I did supply a spreadsheet with all relevant expenses. So no excuse for not knowing about the expenses. The agent even confirmed then that all was in order. Now I have to advise the dealership to cancel the deal while everything was already done to release vehicle. POOR POOR POOR SERVICE