POOR MEMBER PAYOUT CALL CENTRE CONSULTANTS
FOLLOWING THE PREEVIOUS COMPLAINT:This is the worst ever company to deal with when calling the call centre. firstly you hold on for more then 10min just to pick up the call. then when they answer then you get transferred to abother line to hold on for another 13 minutes. PLEASE PLEASE!!! I PHONED SINCE YESTERDAY MORNING AND YOU WAIT FOR 20 MINUTES AND FINALY GIVE UP HOPE,I DID THIS VARIOUS TIMES YESTERDAY FOR THE MEMBER BENEFIT PAYOUT OPTION,NO HOPE,BUT WHEN I TRIED THE LOANS DEVISION,IMMEDIATELY SOMEONE PICKS UP,SO YOU WANT TO GIVE US DEBT BUT WHEN PAYOUTS MUST COME TO US YOU DONT RESPOND NE!!!FUNNY HOW YOUR SETUP WORKS!
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Replies (3)0
Replies (3)
iMasFinance's replyOfficial
10 Dec 2019, 07:55Hi Earl Williams
We sincerely apologise for the inconveniences caused. Please note that we have escalated your complaint to the relevant department and one of our consultants will be in contact with you.
Regards, Iemas Financial Services
We sincerely apologise for the inconveniences caused. Please note that we have escalated your complaint to the relevant department and one of our consultants will be in contact with you.
Regards, Iemas Financial Services
iMasFinance's reply10 Dec 2019, 07:55
Official
Hi Earl Williams
We sincerely apologise for the inconveniences caused. Please note that we have escalated your complaint to the relevant department and one of our consultants will be in contact with you.
Regards, Iemas Financial Services
We sincerely apologise for the inconveniences caused. Please note that we have escalated your complaint to the relevant department and one of our consultants will be in contact with you.
Regards, Iemas Financial Services
's updateReviewer Update
10 Dec 2019, 08:45Aaag Man,thats an automated reply to all the complaints you receive.You think thats soothing?reply with the words mr williams we will gladly look at your situation or submission of date ??? ???/ 2019
's update10 Dec 2019, 08:45
Reviewer Update
Aaag Man,thats an automated reply to all the complaints you receive.You think thats soothing?reply with the words mr williams we will gladly look at your situation or submission of date ??? ???/ 2019
iMasFinance's replyOfficial
13 Jan 2020, 11:25Hi Earl Williams
Please note that this is not an automated response, the Iemas Marketing team is monitoring and reply to this complaints. We believe that you have been assisted by one of consultant.
Kind Regards, Iemas
Please note that this is not an automated response, the Iemas Marketing team is monitoring and reply to this complaints. We believe that you have been assisted by one of consultant.
Kind Regards, Iemas
iMasFinance's reply13 Jan 2020, 11:25
Official
Hi Earl Williams
Please note that this is not an automated response, the Iemas Marketing team is monitoring and reply to this complaints. We believe that you have been assisted by one of consultant.
Kind Regards, Iemas
Please note that this is not an automated response, the Iemas Marketing team is monitoring and reply to this complaints. We believe that you have been assisted by one of consultant.
Kind Regards, Iemas