POOR MANAGEMENT & NO SERVICE

Good day,

To whom it may concern.

This matter has still not been resolved as of yet.

I am still awaiting REFUND for the November 2021, please process as soon as possible. And I am still waiting for the other months from inception of the incapacity instalments as per advise. This is totally unacceptable.

Furthermore, I had since asked for the call recording where I was advised there is a "waiting period" and given thougher explanation for the REFUNDS to be proceed back in June/July 2021 already and had received nothing to that effect. As referred to before, one of the agents I was assisted by after being sent from pillar to post where Happy Mashapa and Gift Mathebula whom had no mention of waiting period but mentioned that I do quality should I have received less 100% of my salary.

Post investigation of the matter with the customer experience and complaints team, after being advised that it is in favor that the "3 months waiting period be calculated from May instead of June" and it was alluded that it was solely my responsibility to read through the terms and conditions of the Credit Life Insurance; therefore numerous agents I spoke to at the time, to enquire about the claim "assumed" and where under the impression I was well aware of the terms and conditions of CL.

The last meeting served absolute no purpose or direction to this enquiry as there no was tangible feedback in their investigation as anticipated.

Secondly, I had since sought a letter of apology from Dikeledi and nothing was ever done about that either.

Please urgently advise on how to take this forward as I am not pleased with the recommendations or outcome from the team I have dealt with.

With regrets,