POOR CUSTOMER SERVICE

What is really happening at iMasFinance?

My emails are being ignored! Nobody takes accountability whenever I call, I am not receiving any service at all??!

STOP TOYING WITH OUR LIVES.

Every single month, I send a proof of payment email both to *** and *** however nobody even bothers to at least acknowledge my email.

Are the mailboxes now unattended?

I check my ITC and it says my score dropped due to non payment in September. HOW When a payment was made in the month of September and forwarded it yourselves? What upsets me is that I sent yet another email to *** on the 1st October requesting them to ensure the September payment is noted however nothing was done with regards to that part

On the 22nd of November, again I sent out an email to *** however AS PER USUAL, NO FEEDBACK OR ACKNOWLEDGEMENT PROVIDED YET THE TURNAROUND TIME IS 48hrs

At this point I am no honestly not sure if someone is not doing their job or if iMas is an ************ company.

Please advise on when my email/request of amending my September ITC will be attended to? or I’ll be resorting to consumer protection bodies

Thanks,