Poor After Sales service

No reply on emails to *** , no answer on calls to both *** and *** when you select the member rewards option; I made 3 calls with no answer and these are the call times (00:08:25 - no answer), (00:09:16 - No answer), (01:05:12 - No answer). I decided to test their sales option (vehicle finance) and the call was answered in 00:01:02. This goes to show how this company operates. They have made all efforts to capture new clients but couldn't care once you are a customer. Their slogan "How can we care for you is just a sales line they don't stand or operate by. They should rather say "How can we trap you".