Payment of savings account after cancellation of card

<p>On 30 April 2016 I did consult with Mary at the credit control department. I completed all the necessary forms and was first promissed that I will get the balance of the savings account two days later. After a week, I phoned and it was said it will take 3 weeks. After 3 weeks I phoned and it was said that the payment will be paid on the 3rd of June. On 6 June I phoned and it was promised that I will received the money 7th June which also did not happen. I did speak to a persone in the Finance department. His number is ***. </p> <p> </p> <p>What do I need to do now? This is totally not acceptable.</p>