pathetic service

i have 2 loans with Iemas 1 closed and another active. for 2 weeks ive been battling to fix duplicate accounts reflecting on the Bureaus under my name. After back and forth i found that now Transunion has no accounts reflecting. After bringing it to the attention of the client a Joey Simon who is a team leader tells me its not their fault.

Now i know that mistakes happen and i expected him to fix it but instead gives me attitude @ Caroline – Please see the email attached as well as the requests I have uploaded. "As you now the duplicate accounts listed were not done by us. I have uploaded the requests and TransUnion made an error of removing the active account which Miss Saunders is blaming us for"

I asked for a manager or director name that i have not received and probably wont but im tired of this pathetic service its not like you going to decrease my loan or settle it for inconvience i just want my profile FIXED!!!!!