Pathetic assistance from IMas Claims Department

I am extremely dissatisfied with the handling of a recent claim by IMas representatives (Karlette Smith and Marelie Wiese in particular as they are supposedly management). Despite clear instructions for direct communication, there has been a unilateral approach, including recommending acceptance of cash and signing agreements without reading documents or considering my rights. Moreover, instead of communicating directly with me (as requested), Karlette chooses to write to the Insurer undermining me as the client. There is clearly a huge conflict of interest.

Karlette, may I remind you as insurance broker your primary interest should be to satisfy or fulfill the needs, requirements, and interests of your clients and customers not attempt to save the insurer money and your clients' expense!

This unprofessional approach of IMAS disregards fiduciary duties, required expertise, and unbiased claim assistance.

Additionally, Marelie's (customer care manager)'s lack of response and incorrect email addresses for complaints are disappointing.

This experience questions your ethical conduct and commitment to clients. I hope this reaches the complaints department and senior management for necessary action.

No communication from Marelie or Karlette has been received to date despite numerous requests.