CT
Charlene T

1 reviews | Active since Sept 2014

05 Jan 2016, 16:52

Not all my 3rd parties

hi<br> <br> I recently took out a debt consolidation loan from Iemas, the loan was approved. the arrangement was that 3 of my 3rd parties (debts) will be paid and I will get the balance. I received the balance but only 2 of the 3rd parties was paid. I am currently in arrears with the 3rd one.<br> <br> I am very upset that this happened because I am getting endless calls from them asking for their money. I need someone to contact me please.<br> <br> I have sent emails and I was told to speak to my consultant, which is on leave and will only returnon the 18th January. I cannot wait till then, I want this sorted immediately.<br> <br> How can they pay 2 of my accounts and not the other one, where did the other money go to.<br> <br> Please this is very urgent,I have been in contact with the branch, but they are short staff and takes forever to let me know the situation.

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Replies (1)
iMasFinance
iMasFinance's reply06 Jan 2016, 07:58
Official
Hello charlpp35,

Dear Charlene,

This is very unfortunate and we apologise for your frustration and the delay. We have escalated your complaint to management and someone from Iemas will be in contact with you soon.

We agree that you cannot wait until the 18th of January for your loan to be paid to the outstanding party.

Please keep us in the loop with the progress of your complaint at *** for resolution.

Kind regards,
Iemas Financial Services